FAQs: Virtual Supervisor and Copilot
Do permissions affect Virtual Supervisor billing?
No. Assigning Virtual Supervisor permissions does not incur any charges. Billing is… [More]
Do the existing evaluation limits apply to AI Scoring driven evaluations?
Yes, agent and evaluation centered evaluation daily limits (50 per day), apply… [More]
How is AI Summary and Insights enabled?
AI Insights can be turned on at the Program level. Only interactions… [More]
How is Virtual Supervisor billed?
AI Summary and Insights – Billing occurs only when summaries or insights are… [More]
If an interaction is already summarized by Agent Copilot, will I be charged again for Virtual Supervisor’s AI Summary and Insights?
No. If Agent Copilot is enabled for an interaction and has already… [More]
Is STA (Speech and Text Analytics) required for AI Scoring?
Yes, if you intend to use AI scoring to evaluate calls. AI… [More]
Is the STA (Speech and Text Analytics) Add-On required for Supervisor Copilot?
You must have AI Experience Tokens to access Virtual Supervisor features. Also,… [More]
Is there a charge to view summaries already created by Virtual Supervisor?
No. If summaries, or insights are generated by Agent Copilot, viewing them… [More]
What does Virtual Supervisor include?
Virtual Supervisor includes: AI Scoring AI Summary and insights AI Translate … [More]
