FAQs: UUI header

If I have remote stations reached by a BYOC Cloud or BYOC Premises External SIP Trunk with UUI enabled on the trunk, will the other end of the trunk receive the UUI data?

That depends on what type of telephony device you have on the… [More]

Why is the User-to-User data appearing in the SIP message but not in Architect or Scripter?

The most common cause for this is if the UUI data in… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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