FAQs: Unified Experience from Genesys and ServiceNow

Can I record an agent’s screen when they handle interactions in ServiceNow using Unified Experience from Genesys and ServiceNow?

Yes, as an administrator you can deploy the Genesys Cloud Background Assistant… [More]

How can I get the queue ID for my ServiceNow integration in Genesys Cloud?

To obtain the queue Id for your Genesys Cloud integration with ServiceNow:… [More]

How can I use the test values in ServiceNow UI Builder to allow record pages to be edited?

To allow the record paged to be edited in ServiceNow: In ServiceNow,… [More]

Where can I find the integration ID for my ServiceNow integration in Genesys Cloud?

To obtain the integration Id for your Genesys Cloud integration with ServiceNow:… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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