FAQs: Unified Experience from Genesys and ServiceNow
Can I record an agent’s screen when they handle interactions in ServiceNow using Unified Experience from Genesys and ServiceNow?
Yes, as an administrator you can deploy the Genesys Cloud Background Assistant… [More]
How can I get the queue ID for my ServiceNow integration in Genesys Cloud?
To obtain the queue Id for your Genesys Cloud integration with ServiceNow:… [More]
Where can I find the integration ID for my ServiceNow integration in Genesys Cloud?
To obtain the integration Id for your Genesys Cloud integration with ServiceNow:… [More]