FAQs: Unified Experience from Genesys and ServiceNow

Can I record an agent’s screen when they handle interactions in ServiceNow using Unified Experience from Genesys and ServiceNow?

Yes, as an administrator you can deploy the Genesys Cloud Background Assistant… [More]

How can I get the queue ID for my ServiceNow integration in Genesys Cloud?

To obtain the queue Id for your Genesys Cloud integration with ServiceNow:… [More]

Where can I find the integration ID for my ServiceNow integration in Genesys Cloud?

To obtain the integration Id for your Genesys Cloud integration with ServiceNow:… [More]