FAQs: Supervisor Copilot

Do permissions affect Supervisor Copilot and Virtual Supervisor billing?

No. Assigning Supervisor Copilot permissions does not trigger charges. Charges are consumption-based…. [More]

How are Supervisor Copilot and Virtual Supervisor billed?

Supervisor Copilot and Virtual Supervisor are billed separately. AI Summary and Insights… [More]

Is the STA (Speech and Text Analytics) Add-On required for Supervisor Copilot?

You must have AI Experience Tokens to access Supervisor Copilot features. Also,… [More]

What does Supervisor Copilot include?

Supervisor Copilot includes: AI Summary and insights AI Translate

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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