FAQs: Supervisor Copilot
Can I have AI Scoring with a CX2 license?
Yes, as long as you have the STA Add-on and Genesys AI… [More]
Do permissions affect Supervisor Copilot and Virtual Supervisor billing?
No. Assigning Supervisor Copilot permissions does not trigger charges. Charges are consumption-based…. [More]
Do the existing evaluation limits apply to AI Scoring driven evaluations?
Yes, agent and evaluation centered evaluation daily limits (50 per day), apply… [More]
Does STA (Speech and Text Analytics) include transcription minutes?
Yes. STA, along with WEM, Agent Copilot, and GC3/GC4 license tiers, provide… [More]
How are Supervisor Copilot and Virtual Supervisor billed?
Supervisor Copilot and Virtual Supervisor are billed separately. AI Summary and Insights… [More]
How is AI Summary and Insights enabled?
AI Insights can be turned on at the Program level. Only interactions… [More]
Is STA (Speech and Text Analytics) required for AI Scoring?
Yes, if you intend to use AI scoring to evaluate calls. AI… [More]
Is the STA (Speech and Text Analytics) Add-On required for Supervisor Copilot?
You must have AI Experience Tokens to access Supervisor Copilot features. Also,… [More]
Is there a charge to view summaries already created by Agent Copilot?
No. If summaries, or insights are generated by Agent Copilot, viewing them… [More]
What does Supervisor Copilot include?
Supervisor Copilot includes: AI Summary and insights AI Translate
What does Virtual Supervisor include?
Virtual Supervisor includes AI Scoring.
What happens if no queues or flows are assigned to a program?
If no queues, of flows are assigned to a program, no insights… [More]
