FAQs: Supervisor Copilot

Do permissions affect Virtual Supervisor billing?

No. Assigning Virtual Supervisor permissions does not incur any charges. Billing is… [More]

How is Virtual Supervisor billed?

AI Summary and Insights – Billing occurs only when summaries or insights are… [More]

Is the STA (Speech and Text Analytics) Add-On required for Virtual Supervisor?

You must have AI Experience Tokens to access Virtual Supervisor features. Also, you must have either STA, WEM or GC3.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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