FAQs: Sites

Can I use the PureCloud Voice – AWS site when creating phones?

No. If you use BYOC Cloud or Genesys Cloud Voice, when you… [More]

How many sites can connect to Genesys Cloud?

Up to 1,000 sites can connect to Genesys Cloud. We recommend placing… [More]

If I change the location associated with a site, will this temporarily impact my service?

No. Changing the location associated with a site will not impact service…. [More]

What are the differences between locations, geolocations, and sites in Genesys Cloud?

Genesys Cloud includes three independent concepts that people often call locations: A… [More]

What is a Default site?

When you have multiple sites, you must designate one of those sites… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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