Is it possible to use a single Identity Provider with multiple Genesys Cloud orgs? - Genesys Cloud Resource Center

All of our integrated identity providers allow you to add multiple Genesys Cloud orgs. To use a single Identity Provider with multiple orgs, repeat the steps you followed when configuring a Genesys Cloud single sign-on for the identity provider. For the identity provider to distinguish which organization initiated the request, each Genesys Cloud configuration requires a unique Relying Party Identifier. Note, if you are using generic SAML integration, adding multiple Genesys Cloud orgs depends on the identity provider.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.