Is it possible to use a single Identity Provider with multiple Genesys Cloud orgs?
All of our integrated identity providers allow you to add multiple Genesys Cloud orgs. To use a single Identity Provider with multiple orgs, repeat the steps you followed when configuring a Genesys Cloud single sign-on for the identity provider. For the identity provider to distinguish which organization initiated the request, each Genesys Cloud configuration requires a unique Relying Party Identifier. Note, if you are using generic SAML integration, adding multiple Genesys Cloud orgs depends on the identity provider.