FAQs: Single sign-on

Can I use any identity provider for SSO?

Yes, the Single Sign-on feature enables Genesys Cloud customers to integrate with… [More]

How can I configure a single sign-on identity provider for a user who does not have an email address?

Genesys Cloud supports third-party identity providers for single sign-on integrations. For more… [More]

Is it possible to log in with ID and password even if we configure SSO?

Yes, it is possible to log in with either the user ID… [More]

Is it possible to use a single identity provider with multiple Genesys Cloud orgs?

Yes. To use a single identity provider with multiple orgs, repeat the steps… [More]

My single sign-on provider allows me to sign in, but I get an error from Genesys Cloud when it redirects back

This type of issue usually indicates a certificate problem. Ensure that the… [More]

My users are getting logged back into single sign-on automatically after supervisors log them out. Is there a resolution?

If your users are automatically getting logged back in, you need to… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.