How do I grant a supervisor access to the recordings of just their agents?

Genesys Cloud allows limited access to the recordings for a specific queue. Genesys Cloud does not allow limited access by a list of users or a group. 

To grant access to all recordings for a given queue, create a role that includes the permission Recording > Recording > View or Recording > RecordingSegment > View with the following permission condition:

Condition type





Specific queue name

Note: To grant access to all recordings or recording segments of a given division, specify the division when assigning a role to a user.  For more information, see the Work with an interaction to which recording segment access control was applied section in Work with an interaction overview