How do I grant a supervisor access to the recordings of just their agents?

Genesys Cloud allows limited access to the recordings for a specific queue. Genesys Cloud does not allow limited access by a list of users or a group. 

To grant access to all recordings for a given queue, create a role that includes the permission Recording > Recording > View with the following permission condition:

Condition type

Operator

Values

Queue 

Equals

Specific queueId