Why can’t I create additional Edge groups?

On May 11, 2022 Genesys Cloud introduced hybrid media capability to all new organizations. As a part of this process, Genesys Cloud made one of the main features of hybrid media, a centralized Edge group called the Hybrid Media Group, available to ALL Genesys Cloud organizations.

Because Genesys Cloud has centralized all Edge group functions, you are no longer allowed to create additional Edge groups. Furthermore, you are encouraged move all of your existing Edges into the Hybrid Media Group and then delete all of your existing Edge groups. For more information, see the Move your Edges into the Genesys Cloud Hybrid Media Group section in the Convert BYOC Premises to hybrid media article.