FAQs: Genesys Cloud mobile apps

How do I log in to the Genesys Cloud mobile apps?

To launch the app, on your home screen, tap its icon. At… [More]

What defines an app visit?

An app visit starts from the moment a visitor accesses a mobile… [More]

What does it mean to place calls with another app? Should I enable that option in Phone Settings for the desktop or web app if  I want to place calls with Communicate?

This option allows you to make calls with third party-applications. Communicate is… [More]

Where can I find answers to frequently-asked questions about Collaborate for Android?

  You can find a list of FAQs for Collaborate for Android… [More]

Where can I find answers to frequently-asked questions about Collaborate for iOS?

  You can find a list of FAQs for Collaborate for iOS… [More]

Where can I find answers to frequently-asked questions about Communicate for Android?

  You can find a list of FAQs for Communicate for Android… [More]

Where can I find answers to frequently-asked questions about Communicate for iOS?

  You can find a list of FAQs for Communicate for iOS… [More]

Where can I find answers to frequently-asked questions about Genesys Tempo for Android?

You can find a list of FAQs for Genesys Tempo for Android… [More]

Where can I find answers to frequently-asked questions about Genesys Tempo for iOS?

You can find a list of FAQs for Genesys Tempo for iOS… [More]