FAQs: Fax
Can I fax to a group?
No. Genesys Cloud does not support faxing to a group.
How are faxes sent and received in Genesys Cloud?
When a user sends a fax, Genesys Cloud converts the file to… [More]
How can I set up inbound faxing for Genesys Cloud BYOC?
Add the Conversation > Fax > Send and Conversation > One Number Fax… [More]
What does a badge on an icon mean?
A badge, or visual alert, on an icon, such as Calls, Chat,… [More]
Where can I find details about faxes I have sent?
To see details about a fax, such as the number you sent… [More]
Where can I find sent or received faxes?
Genesys Cloud Documents stores any faxes you send or receive as files in your… [More]
Where can I view the interaction Fax Analytics?
You can find the interaction Fax Analytics in the Interactions view. Note:… [More]
