Do archived recordings count against my org level storage allocations?
- Any archived recordings are excluded from this calculation. For more information about how to use archival to remain within data storage allocations, see Create a policy, Retrieve archived interactions, and Genesys Cloud fair use policy.
- Screen recording archival is limited to one year. After that, screen recordings will be deleted. If you want to keep screen recordings archived longer than one year, you should move the recordings to your own long-term storage location.