FAQs: CX Cloud from Genesys and Salesforce
Can I assign a Salesforce user to both Genesys Cloud for Salesforce integration and CX Cloud from Genesys and Salesforce integration?
No, you can assign a Salesforce user either to Genesys Cloud for… [More]
How can I automatically stitch Salesforce Contact and Case using the CX Cloud, Digital and AI for Salesforce Service Cloud package?
You can make CX Cloud, Digital and AI for Salesforce Service Cloud… [More]
How can I set up a single Salesforce org with multiple Genesys Cloud orgs?
You can integrate a single Salesforce org with multiple Genesys Cloud orgs… [More]