FAQs: Amazon Lex

The integration incurs a “per invocation” Lex or Lex V2 charge. What defines a Lex invocation?

A per invocation charge occurs when you call Lex from Architect. You… [More]

Why can’t I activate my Lex or Lex V2 integration?

Genesys Cloud may be unable to access your AWS account with the… [More]

Why can’t I add a second Amazon Lex or Lex V2 integration?

Currently Genesys Cloud allows one Amazon Lex and one Lex V2 integration… [More]

Why can’t I get DTMF to work with my Amazon Lex integration?

The Genesys Cloud and Amazon Lex integration does not support DTMF. However,… [More]

Why can’t I hear my foreign language prompts with non-ASCII characters in my Amazon Lex bot?

Genesys Cloud does not support prompts in Amazon Lex V1 bots for… [More]

Why can’t I install the Lex or Lex V2 integration?

Amazon Lex and Lex V2 are premium applications. You cannot install a… [More]

Why can’t I see any bots or aliases in Architect after I activate my Lex or Lex V2 integration?

Make sure that a Lex or Lex V2 bot has been created… [More]

Why do I get an error message when a flow calls into a Lex or Lex V2 bot?

Verify that the IAM role has the permission to run bots. For… [More]

Why don’t updates I make to a Lex or Lex V2 bot in the AWS console appear in Architect?

If you publish a new version of a bot, make sure to… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.