FAQs: AI Translate
Do permissions affect Supervisor Copilot and Virtual Supervisor billing?
No. Assigning Supervisor Copilot permissions does not trigger charges. Charges are consumption-based…. [More]
Do the existing evaluation limits apply to AI Scoring driven evaluations?
Yes. The daily limits for agent-centered and evaluation-centered evaluations (50 per day) apply to both standard and AI-driven evaluations. These limits can be increased (up to 100 or 200 per day), by submitting a Customer Care ticket requesting the adjustment.
How are Supervisor Copilot and Virtual Supervisor billed?
Supervisor Copilot and Virtual Supervisor are billed separately. AI Summary and Insights… [More]
How is AI Summary and Insights enabled?
AI Insights can be turned on at the Program level. Only interactions… [More]
If an interaction is already summarized by Agent Copilot, will I be charged again for Virtual Supervisor’s AI Summary and Insights?
No. If Agent Copilot is enabled for an interaction and has already generated a summary, Virtual Supervisor’s AI Summary & Insights will reuse that same summary at no additional cost. You are not billed twice for the same interaction.
Is STA (Speech and Text Analytics) required for AI Scoring?
Yes, if you intend to use AI scoring to evaluate calls. AI… [More]
Is the STA (Speech and Text Analytics) Add-On required for Supervisor Copilot?
You must have AI Experience Tokens to access Virtual Supervisor features. Also, you must have either STA, WEM or GC3.
Is there a charge to generate Supervisor Copilot summary for interactions that were already summarized by Agent Copilot?
Genesys Cloud will not double-bill for summaries when an interaction has already… [More]
Is there a charge to view summaries already created by Agent Copilot?
No. If summaries, or insights are generated by Agent Copilot, viewing them via Virtual Supervisor does not incur an additional charge.
What does Virtual Supervisor include?
Virtual Supervisor includes AI Scoring. For more information, see: AI scoring… [More]
