FAQs: AI summary and insights
How is AI Summary and Insights enabled?
AI Insights can be turned on at the Program level. Only interactions… [More]
If an interaction is already summarized by Agent Copilot, will I be charged again for Supervisor Copilot AI Summary and Insights?
No. If Agent Copilot is enabled for an interaction and already generates… [More]
Is there a charge to view summaries already created by Agent Copilot?
No. If summaries, or insights are generated by Agent Copilot, viewing them… [More]