FAQs: AI summary and insights

How is AI Summary and Insights enabled?

AI Insights can be turned on at the Program level. Only interactions… [More]

If an interaction is already summarized by Agent Copilot, will I be charged again for Virtual Supervisor’s AI Summary and Insights?

No. If Agent Copilot is enabled for an interaction and has already… [More]

Is there a charge to generate Virtual Supervisor summary for interactions that were already summarized by Agent Copilot?

No. If summaries, or insights are generated by Agent Copilot, viewing them… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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