FAQs: AI summary and insights

How is AI Summary and Insights enabled? 

AI Insights can be turned on at the Program level. Only interactions… [More]

If an interaction is already summarized by Agent Copilot, will I be charged again for Supervisor Copilot AI Summary and Insights?

No. If Agent Copilot is enabled for an interaction and already generates… [More]

Is there a charge to view summaries already created by Agent Copilot?

No. If summaries, or insights are generated by Agent Copilot, viewing them… [More]