FAQs: AI Summary
Do permissions affect Virtual Supervisor billing?
No. Assigning Virtual Supervisor permissions does not incur any charges. Billing is entirely consumption-based. Charges apply only when the system performs AI-driven actions. For example, when summaries or insights are generated, when an interaction is translated, or when an interaction is evaluated using a form with AI Scoring–enabled questions.
Do the existing evaluation limits apply to AI Scoring driven evaluations?
Yes, agent and evaluation centered evaluation daily limits (50 per day), apply to both regular and AI driven evaluations. The limit can be increased on an individual customer basis to either 100 or 200 per day, by creating a customer care ticket with this request.
How are Supervisor Copilot and Virtual Supervisor billed?
Supervisor Copilot and Virtual Supervisor are billed separately. AI Summary and Insights… [More]
How is AI Summary and Insights enabled?
AI Insights can be turned on at the Program level. Only interactions… [More]
If an interaction is already summarized by Agent Copilot, will I be charged again for Virtual Supervisor’s AI Summary and Insights?
No. If Agent Copilot is enabled for an interaction and has already generated a summary, Virtual Supervisor’s AI Summary & Insights will reuse that same summary at no additional cost. You are not billed twice for the same interaction.
Is STA (Speech and Text Analytics) required for AI Scoring?
Yes, if you intend to use AI scoring to evaluate calls. AI… [More]
Is the STA (Speech and Text Analytics) Add-On required for Supervisor Copilot?
You must have AI Experience Tokens to access Virtual Supervisor features. Also, you must have either STA, WEM or GC3.
Is there a charge to generate Supervisor Copilot summary for interactions that were already summarized by Agent Copilot?
Genesys Cloud will not double-bill for summaries when an interaction has already… [More]
Is there a charge to view summaries already created by Virtual Supervisor?
No. If summaries, or insights are generated by Agent Copilot, viewing them via Virtual Supervisor does not incur an additional charge.
What does Virtual Supervisor include?
Supervisor Copilot includes: AI Scoring AI Summary and insights AI Translate For more information, see: AI scoring best practices.
