FAQs: Triggers

Are attributes case-sensitive in Architect workflows?

Yes, attributes used in Architect workflows are case-sensitive. When you reference an… [More]

How quickly will a trigger invokes the workflow?

Most workflows start immediately after the event or after the set configured… [More]

If I set a TTL, will it ensure that the workflow will not start after the specified time?

No. Even with a TTL in place, a workflow can still start… [More]

Why does my trigger fail unexpectedly?

When you configure variables in the workflow, set them as input if… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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