FAQs: Sentiment analysis
How does the EU emotion AI ban affect customer sentiment analysis and agent empathy analysis?
The EU AI Act restricts the use of AI systems that infer… [More]
Sentiment analysis – Can I get a sentiment score of 100?
Q: What does a sentiment score of 100 represent? A: A score… [More]
Sentiment analysis – Can I turn sentiment analysis on or off?
For transcripts, sentiment analysis is always automatically performed after transcription is complete,… [More]
Sentiment analysis – How do I use sentiment analysis to improve business operations?
Sentiment analysis automatically highlights the exact moment when a customer conveys positive,… [More]
Sentiment analysis – How is the overall customer sentiment score calculated?
Overall customer sentiment score The customer sentiment score aims to capture the… [More]
Sentiment analysis – Is sentiment analysis based on tone or pitch?
Currently, sentiment analysis is based solely on textual content that conveys specific… [More]
Sentiment analysis – What do sentiment metrics really mean, and how should I interpret them?
Q: What’s the difference between sentiment score and sentiment trend? A: These… [More]
Sentiment analysis – What is the customer sentiment trend?
The sentiment trend is determined by comparing the sentiment events found closer… [More]
Sentiment analysis – What should I do to make sentiment analysis available for email, chat, and messages?
To run sentiment analysis for digital interactions (email, chats, and messages), you… [More]
