FAQs: Sales
Can I cancel the free service at any time?
Yes. We will remove your organization after a period of inactivity.
Can we evaluate the product for free before using it?
If you would like to request a trial of Genesys Cloud, visit About… [More]
Can we purchase additional instances of the Genesys Cloud service to use for development, QA, or training environments?
Yes, you can create more accounts that are treated and billed just… [More]
Does all our data move with us from the trial to the paid version?
Yes. Your data stays within your organization as you upgrade and add… [More]
How do we downgrade our service?
Contact your designated Customer Success Manager.
How do we order an upgrade to our service?
Contact CloudSales@genesys.com.
How do we receive an initial quote for a new service?
Contact CloudSales@genesys.com.
How long do we have to evaluate the product?
Trials are available for a limited time.
