FAQs: PureCloud for Zendesk

Is the subject line for interactions in PureCloud for Salesforce and PureCloud for Zendesk always automatically populated?

Usually. The integrations create subject lines for interactions when the interactions connect. [More]

Do the PureCloud embedded clients allow users to use click-to-dial on behalf of a queue?

Absolutely! With PureCloud for Salesforce, PureCloud for Chrome, and PureCloud for Firefox, [More]