FAQs: Legal

Our legal department insists on using our own software license agreement. Can we do that?

No, as explained elsewhere, we’ve worked hard to create a very customer-friendly… [More]

Our legal department would like to make some changes to your Terms and Conditions. Is that ok?

We worked hard to make our legal agreements customer-friendly and generally do… [More]

Where can I find your Service Level Agreements?

Service level agreements are applicable only for paid services. You can find… [More]

Where can I find your terms and conditions?

Our terms and conditions are specific to your type of subscription: Genesys… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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