FAQs: Geolocation

How does my current geolocation sync between the browser or desktop apps and the mobile app?

If you log in from multiple clients, then Genesys Cloud reports your… [More]

How much detail about my geolocation do others see?

In the United States, Genesys Cloud collects and displays the city and… [More]

How often is geolocation data updated?

Your reported geolocation updates whenever your network experiences a change. Examples of… [More]

Is the history of my geolocations stored?

Genesys Cloud stores only your latest and only for one hour.

Is there a timeout for geolocation data?

Your last reported times out after an hour. If, for example, you… [More]

What are the differences between locations, geolocations, and sites in Genesys Cloud?

Genesys Cloud includes three independent concepts that people often call locations: A… [More]

What if I don’t want to share my geolocation?

If you choose not to share your geolocation or turn off geolocation… [More]

What is the geolocation display for international locations?

A is a geographic area that Genesys Cloud determines by IP address…. [More]

Why does my geolocation sometimes display incorrectly?

This may occur when the browser API returns an approximate for the… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.