FAQs: Genesys Cloud for Microsoft Teams

Can I still use Google’s third-party deprecation flags for testing while using Genesys Cloud?

Yes. For customers using Chrome 120 version, Google recommends using the following… [More]

How is Genesys Cloud for Microsoft Teams integration usage calculated?

Genesys checks two criteria and bills accordingly: A user holds a Genesys… [More]

Whether Google Chrome’s third-party cookie phase out affects Genesys Cloud services?

Google Chrome’s phasing out of third-party cookie impacts Genesys Cloud embedded clients… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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