FAQs: Canned Responses

How can I include a hyperlink in a response?

To include a clickable hyperlink in a response, type the complete URL. Alternatively, copy… [More]

How many canned responses can I have?

For each canned response library, you can have 200 canned responses.

How many libraries of canned responses can I have?

You can have up to 200 libraries of canned responses.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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