FAQs: Audio Connector

Can I integrate the Genesys Audio Connector with the IBM watsonx™ Assistant?

Yes, you can integrate the Genesys Audio Connector with your Assistant. For… [More]

How can I obtain the IP address range for my region where Audio Connector protocol requests could originate from so that I can add it to my allowlist?

To obtain the IP address range for Audio Connector specific to the… [More]

How can I pass output data from the third-party bot to the Architect flow when using the Call Audio Connector action?

You can define output variables in the Call Audio Connector action under… [More]

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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