FAQs: Account settings

Can I disable Agent Assistance in Collaborate chat?

Yes. To disable Agent Assistance access for a user, remove the permission… [More]

Can I imitate follow me behavior with Genesys Cloud call forwarding?

Yes, to some extent. To imitate many features of follow me behavior,… [More]

How can I view data about my Genesys Cloud usage?

You can download your usage reports to see details about prior usage…. [More]

How do I change the language for voicemail notifications?

Your voicemail notifications use the language preferences that you set for Genesys… [More]

How is Daylight Savings Time (DST) handled?

When loading a view or running an export, time intervals are divided… [More]

What are the differences between locations, geolocations, and sites in Genesys Cloud?

Genesys Cloud includes three independent concepts that people often call locations: A… [More]

Why can my data change?

Analytics data is subject to change because Genesys Cloud runs a batch… [More]

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.