FAQs: PureCloud Voice billing


What is the PureCloud Voice billing increment for Canada inbound/outbound/toll-free usage charges?

The billing increment is 6 seconds.

What is the PureCloud Voice billing minimum for Canada inbound toll-free usage charges?

The billing minimum is 30 seconds.

What is the PureCloud Voice billing minimum for Canada outbound usage charges?

Within Canada (On-Net) the billing minimum is 6 seconds. Within Canada (Off-Net) [More]

What is the PureCloud Voice billing minimum for Canada inbound usage charges?

Within Canada (On-Net) the billing minimum is 6 seconds. Within Canada (Off-Net) [More]

What is the PureCloud Voice billing increment for UK?

The billing increment is 6 seconds.

What is the PureCloud Voice billing minimum for UK inbound/outbound/inbound toll-free usage charges?

The billing minimum for the UK is 30 seconds.

What is the PureCloud Voice billing increment for US and Canada usage charges?

The billing increment is 6 seconds.

What is the PureCloud Voice billing minimum for US and Canada inbound toll-free usage charges?

For Canada, the billing minimum is 30 seconds. For everywhere else, the [More]

What is the PureCloud Voice billing minimum for US and Canada inbound/outbound usage charges?

For the contiguous US, the billing minimum is 6 seconds. For everywhere [More]

Are all PureCloud Voice calls billed regardless of whether they are answered by the customer?

No. Only calls answered by the customer’s IVR system, an agent, or [More]

When does the PureCloud Voice billing cycle start and end?

The PureCloud Voice billing cycle begins and ends at 7:00 UTC time. [More]