FAQs: PureCloud Voice billing


When porting over a toll-free or DID number, is there still a NRC and MRC charge for those numbers?

Yes. If numbers are ported to PureCloud, there is a one-time NRC [More]

What are the PureCloud Voice outbound international calling rates?

Refer to the PureCloud Voice pricing article for details.

What is the PureCloud Voice pricing for the U.S. and Canada?

Refer to the PureCloud Voice pricing article for details.

What is the PureCloud Voice billing increment for Canada inbound/outbound/toll-free usage charges?

The billing increment is 6 seconds.

What is the PureCloud Voice billing minimum for Canada inbound toll-free usage charges?

The billing minimum is 30 seconds.

What is the PureCloud Voice billing minimum for Canada outbound usage charges?

Within Canada the billing minimum for outbound is 6 seconds. For the [More]

What is the PureCloud Voice billing minimum for Canada inbound usage charges?

Within Canada the billing minimum for inbound is 6 seconds.

What is the PureCloud Voice billing increment for UK?

The billing increment is 6 seconds.

What is the PureCloud Voice billing minimum for UK inbound/outbound/inbound toll-free usage charges?

The billing minimum for the UK is 30 seconds.

What is the PureCloud Voice billing increment for US and Canada usage charges?

The billing increment is 6 seconds.

What is the PureCloud Voice billing minimum for US and Canada inbound toll-free usage charges?

For Canada, the billing minimum is 30 seconds. For everywhere else, the [More]

What is the PureCloud Voice billing minimum for US and Canada inbound/outbound usage charges?

For the contiguous US, the billing minimum is 6 seconds. For everywhere [More]

Are all PureCloud Voice calls billed regardless of whether they are answered by the customer?

No. Only calls answered by the customer’s IVR system, an agent, or [More]

What do NRC and MRC mean?

These acronyms appear in the tables that list the PureCloud Voice number [More]

When does the PureCloud Voice billing cycle start and end?

The PureCloud Voice billing cycle begins and ends at 7:00 UTC time. [More]

Do short duration calls and surcharges apply to outbound dialing calls?

Yes, outbound dialing calls are subject to the same rules for short [More]

Do short duration surcharges apply to outbound international calls?

No, by default, the billing minimum for an international call is 30 [More]

Do short duration surcharges apply to inbound calls?

No, short duration surcharges do not apply to any type of inbound [More]

Is there a surcharge for a short duration outbound call?

Yes, but a minimum of 100 calls have to be made during [More]

What is a short duration call?

Any customer-originated outbound US domestic completed call that is equal to or [More]