FAQs: PureCloud Voice billing


What are the PureCloud Voice outbound international calling rates?

Refer to the PureCloud Voice pricing article for details.

What is the PureCloud Voice pricing for the U.S. and Canada?

Refer to the PureCloud Voice pricing article for details.

What is the PureCloud Voice billing increment for Canada inbound/outbound/toll-free usage charges?

The billing increment is 6 seconds.

What is the PureCloud Voice billing minimum for Canada inbound toll-free usage charges?

The billing minimum is 30 seconds.

What is the PureCloud Voice billing minimum for Canada outbound usage charges?

Within Canada (On-Net) the billing minimum is 6 seconds. Within Canada (Off-Net) [More]

What is the PureCloud Voice billing minimum for Canada inbound usage charges?

Within Canada (On-Net) the billing minimum is 6 seconds. Within Canada (Off-Net) [More]

What is the PureCloud Voice billing increment for UK?

The billing increment is 6 seconds.

What is the PureCloud Voice billing minimum for UK inbound/outbound/inbound toll-free usage charges?

The billing minimum for the UK is 30 seconds.

What is the PureCloud Voice billing increment for US and Canada usage charges?

The billing increment is 6 seconds.

What is the PureCloud Voice billing minimum for US and Canada inbound toll-free usage charges?

For Canada, the billing minimum is 30 seconds. For everywhere else, the [More]

What is the PureCloud Voice billing minimum for US and Canada inbound/outbound usage charges?

For the contiguous US, the billing minimum is 6 seconds. For everywhere [More]

Are all PureCloud Voice calls billed regardless of whether they are answered by the customer?

No. Only calls answered by the customer’s IVR system, an agent, or [More]

When does the PureCloud Voice billing cycle start and end?

The PureCloud Voice billing cycle begins and ends at 7:00 UTC time. [More]