FAQs: Voice transcription
Licensing and costs – Are there any additional costs when voice transcription is enabled?
Voice transcription is a speech and text analytics feature and it is… [More]
Licensing and costs – Can voice transcription usage be monitored?
Currently, voice transcription usage cannot be monitored externally. Genesys does measure voice… [More]
Voice transcription – Are interaction transcripts encrypted when stored in the cloud?
Interaction transcripts are encrypted and safely stored to protect them from unauthorized… [More]
Voice transcription – Best practices when setting up voice transcription
To set up voice transcription, best practice recommends that you follow these… [More]
Voice transcription – Can I download a voice transcript?
You can export transcripts from one or more interactions using the speech… [More]
Voice transcription – How does Extended Voice Transcription Services – Azure provide customer data security?
Extended Voice Transcription Services streams media outside of Genesys Cloud to a… [More]
Voice transcription – How much does Extended Voice Transcription Services or Native Voice Transcription cost?
Extended Voice Transcription Services (EVTS) and Native Voice Transcription are billed on… [More]
Voice transcription – Is voice transcription supported using third parties such as Amazon, Google, or Microsoft?
Genesys Cloud uses its own native transcription engine and includes Extended Voice… [More]
Voice transcription – What is the accuracy of voice transcription and how do I increase it by including brand names, acronyms or internal terminology?
Genesys Cloud’s voice transcription accuracy is comparable to that of other leading… [More]
Voice transcription – What is the difference between Genesys Cloud Voice Transcription and Extended Voice Transcription Services?
Both Genesys Cloud Voice Transcription and Extended Voice Transcription Services (EVTS) can… [More]
Voice transcription – What is the expected latency and level of accuracy for voice transcription?
Within Genesys Cloud, audio is transcribed in near real time, within seconds,… [More]
Voice transcription – What makes Genesys voice transcription unique and better than third parties?
The language model used within the Genesys voice transcription capability is trained based on contact center conversations. … [More]
Voice transcription – When I play back a recording the transcript time and the audio are not synchronized. What should I do?
Interaction player and transcription synchronization mismatches occur when there is a clock… [More]
Voice transcription – Why are there so many ellipses (…) in my voice transcriptions instead of words?
The transcription confidence filter dictates the frequency of finding ellipses (…), in… [More]