Licensing and costs – Are there any additional costs when voice transcription is enabled?

Voice transcription is a speech and text analytics feature and it is included as part of the WEM Add On and Genesys Cloud 3 license. There is a fair use policy in place for voice transcription that allows customers to use an allocated number of transcribed audio minutes, per Genesys Cloud user, per month, without incurring any additional costs. For more information, see: Fair use voice transcription charges.