Genesys Cloud for Salesforce content list
This article lists all relevant content for Genesys Cloud for Salesforce.
General
Integration
- Administrators
- Genesys Cloud Billing FAQs
- Administrator requirements
- Set up the integration
- Set up the integration
- Install or upgrade the managed package
- Managed package settings
- Set up a call center
- Change the region of your Genesys Cloud organization
- Configure call center settings
- Configure client events
- Configure Omni-Channel sync
- Configure country codes
- Map interaction attributes to Salesforce activity fields
- Configure call controls
- Customize interaction details
- Configure search
- Configure extension points
- Use different configurations for different agents
- Training videos
- Agents
- About Campaign Management
- Overview
- Get started
- Create an OAuth client
- Campaign management permissions
- Set up campaign management
- Configure authentication
- Configure the campaign management global settings
- Configure page layout settings for campaigns and campaign members
- Create a campaign setting
- Create a campaign schedule
- Associate a campaign setting and a campaign schedule with a campaign
- Configure the sort order of campaign members
- Work with campaign management
- Troubleshoot
- About Routing of Salesforce Emails
- Overview
- Get started
- Advanced configuration with SDK
- Work with routing
- Troubleshoot
- Client interface
- Client interface
- Interactions in the client menu
- Interaction Log in the client menu
- New Interaction in the client menu
- Agent Performance in the client menu
- User Inbox in the client menu
- Agent Schedule in the client menu
- Queue Activation in the client menu
- Settings in the client menu
- Genesys Cloud in the client menu
- Help in the client menu
- Status
- Phones
- Click-to-dial
- Interaction logs
- Call forwarding
- Notifications
- Queue activation
- Call history
- Evaluations
- Shift trade and time off requests
- Voicemail
- Co-browse
- Screen share
- Calls
- Callbacks
- Outbound dialing
- Chats
- Emails
- Messages
- Voicemails
- Troubleshoot
- Call forwarding
- Campaign management
- Interactions
- Omni-Channel
- Queues
- WebRTC phones
- Miscellaneous
- Active SMS conversation already exists
- Apex class warning error
- Auto association is not working
- Call control does not appear in the client
- Can I run Genesys Cloud for Salesforce in multiple browser tabs?
- Chrome autoplay policy changes
- Client does not appear
- Embedded interaction window failed to load
- Failed to save an interaction log
- High Velocity Sales issues
- Phone logged out
- Screen pops are not working
- Two activities appear in the logs for each interaction
- Why aren’t fields appearing on my Salesforce pages?
- Why isn’t the client appearing in Lightning?
- Enable server-side logging
