About integrations

Genesys Cloud CX Accelerators are preconfigured samples that can be readily deployed within your Genesys Cloud organization. The Accelerators  span a spectrum of offerings that you can leverage to build your own solutions.

• Accelerators overview

The AppFoundry offers Genesys customers a marketplace of solutions for all Genesys platforms in a single location. Browse curated applications and integrations from Genesys, our technical partners, and our user community. Some are available for purchase; others are free.

• About the AppFoundry

OAuth scopes for applications provides a means to limit an app’s access to an individual user or the Genesys Cloud organization’s data. Rather than granting complete access to a user or organization’s account, administrators can define the scope of access given to applications built for Genesys Cloud.

• About OAuth scopes for applications

Genesys Cloud offers voice and chatbot integrations for use in Architect interaction flows. The Amazon Lex and Google Dialogflow integrations allows chatbots to interact conversationally with customers. 

• About bots

Client applications are third-party web application integrations embedded in the Genesys Cloud agent user interface. Client applications are available from Genesys, our technical partners, and our user community. 

• About Client Application integrations

Integrate Genesys Cloud with third-party systems such as Salesforce and ServiceNow to create a unified AI-powered customer experience and relationship management platform.

• About CX Cloud from Genesys and Salesforce
• About Unified Experience from Genesys and ServiceNow

Data actions integrations allow you to create custom actions in Genesys Cloud that you can use throughout Genesys Cloud to act on data in your CRM.

• About the data actions integrations
• About the AWS Lambda data actions integration
• About the Genesys Cloud data actions integration
• About the Google data actions integration
• About the Microsoft Dynamics 365 data actions integration
• About the Salesforce data actions integration
• About the web services data actions integration (Genesys Cloud service)
• About the Zendesk data actions integration

Email integrations expand your organization’s ACD email capabilities.

• About the custom SMTP server integration for outbound emails

The Genesys Cloud embedded clients are versions of Genesys Cloud’s contact center services, either inside third-party systems or as browser extensions for use with any web app. With Genesys Cloud Embeddable Framework, you can develop an integration with Genesys Cloud for private or public use.

• About the Genesys Cloud embedded clients
• About Genesys Cloud Embeddable Framework
• About Genesys Cloud for Chrome
• About Genesys Cloud for Firefox
• About Genesys Cloud for Microsoft Teams
• About Genesys Cloud for Salesforce
• About Genesys Cloud for Zendesk

Amazon EventBridge is an event bus service that connects your applications and sends real-time data to your intended sources.

• About the Amazon EventBridge integration

External contact sync integrations keep your Genesys Cloud contacts, associations, notes, and relationships current by syncing changes from an external system to Genesys Cloud when they happen.

• About the Salesforce External Contact Sync integration

View FAQs that apply to Genesys Cloud integrations.

• Integrations FAQs

Premium applications, like client applications, allow users to run a webpage or web application in the Genesys Cloud agent user interface. Unlike client applications, premium applications integrate with Genesys Cloud’s billing system. 

• About premium applications

Quality management integrations expand your organization’s policy-based recording capabilities.

• About the quality management integrations
• Purchase and install Extended Voice Transcription Services from Genesys AppFoundry
• About the AWS S3 recording bulk actions integration
• About AudioHook Monitor

Genesys Cloud SCIM (Identity Management) uses SCIM APIs to sync user entities from cloud or on-premises identity management systems to Genesys Cloud.

• About Genesys Cloud SCIM (Identity Management)
• Genesys Cloud SCIM (Identity Management) overview (Genesys Cloud Developer Center)

Single sign-on integrations connect Genesys Cloud with your single sign-on service to expand automated login within your company. 

• About single sign-on

Add a speech-to-text integration from AppFoundry and then use it in Genesys Dialog Engine Bot Flows for real-time recognition. You can use the transcribed utterances to voice-enable an external chat bot. 

• About speech-to-text (STT) engines

Third party TTS engine integrations such as Amazon Polly, Acapela Voice, and Google Cloud Text-to-Speech expand language options and enable you to select a TTS voice for the organization, serving callers across built-in applications with the most appropriate voice.

• About text-to-speech (TTS) engines

Integrate Unified Communication (UC) tools such as Microsoft Teams, Zoom Phone, Zoom Meetings, and 8×8 with Genesys Cloud. The integration allows you to connect chats, video chats, calls, directories, and searches between these tools and Genesys Cloud. By integrating UC tools with Genesys Cloud, you combine the power of the contact center with your UC platform to provide your agents increased access to the right person to quickly resolve issues.

• About the Unified Communication tools integrations
• About the Microsoft Teams integration
• About the Zoom integrations
• About the 8×8 integration

Webhook integrations send automated notifications to Genesys Cloud group chat rooms from third-party systems.

• About webhooks integrations