Configure the sort order of campaign members

Note: This article applies to Genesys Cloud for Salesforce.

You can configure the order in which Genesys Cloud dials campaign members on campaigns in Salesforce. (To add campaign members to campaigns, see Add Members to Campaigns in the Salesforce documentation.)

Configuration for the sort order appears two places: on a campaign setting and on campaign members. First, select how Genesys Cloud sorts campaign members on a campaign setting (Sort List Numerically, Sort List Ascending). Then select what Genesys Cloud sorts by following these steps:

  1. In Salesforce, click Campaigns in the top toolbar.

    The Campaigns Home page appears.

  2. Click a campaign.
  3. Under Campaign Members, click Edit next to a campaign member.
  4. Enter a value for Sort Order.

    Sort Order can be any value, such as a last name or a company name. 

  5. Click Save.
  6. Repeat steps 3 through 5 for other campaign members.

Campaign member record in Salesforce

Note: If phone numbers change on contact or lead records that are associated with campaign members, then you must resync this data to Genesys Cloud. For more information, see Resync campaign members.

After your campaign starts, you can monitor campaign activity.

For information about all steps necessary to set up campaign management, see Set up campaign management.

For more information about the integration, see About Genesys Cloud for Salesforce.