Reconciliation of campaign data

Genesys Cloud ends a campaign in Salesforce at 11:59 PM on the last day of the scheduled campaign based on the time zone associated with the campaign. (If no time zone is associated with the campaign, the campaign ends at 11:59 PM on the last day of the scheduled campaign based on the time zone of your Salesforce organization.)

After the Campaign Reconciliation Period ends, Genesys Cloud reconciles data and updates the campaign and campaign member records in Salesforce. For more information about the Campaign Reconciliation Period, see Configure Genesys Cloud campaign settings.

You can view the updated data on campaign records and campaign member records in Salesforce.

• Campaign records

  Genesys Cloud updates campaign records with the following information:

  • Reconciled Contact Results: This selection indicates that Genesys Cloud reconciled the data on campaign member records.

    

• Campaign member records

  Genesys Cloud updates campaign member records with the following information:

  • Reconciled Result: This selection indicates that at the end of the campaign, Genesys Cloud reconciled the campaign member data in Salesforce.
  • Last Attempt: This field lists the date and time when an agent last attempted to reach this person during the campaign.
  • Last Result: This field lists the wrap-up code name used for the interaction during the campaign. If the integration dialed more than one phone number, this field lists the results of the last attempt to contact the campaign member.

    

For more information, see About Campaign Management.

For more information about the integration, see About Genesys Cloud for Salesforce.