FAQ: Name change implications for the embedded clients


Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

In 2020, Genesys changed the name of PureCloud to Genesys Cloud. Because older managed packages, administrator configurations, and code for the embedded clients could contain references to the former product name, you could continue to see the term PureCloud in your integration.

For more information about the name change, see Did PureCloud get a new name?

For more information about the integrations, see About the Genesys Cloud embedded clients.