Apex class warning error

Note: This article applies to Genesys Cloud for Salesforce.

Starting with Salesforce Winter ’19, Genesys Cloud for Salesforce users may see warning messages indicating that they do not have access to an Apex class.

Users of current Salesforce organizations can proceed without any issue. Users of new Salesforce organizations must be granted permission for each Apex class. For more information, see Apex Class access for Open CTI in the Salesforce documentation and Administrator requirements for the Genesys Cloud embedded clients.

For more information about the integration, see About Genesys Cloud for Salesforce.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.