Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Microsoft Teams, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

The Genesys Cloud embedded clients are variants of Genesys Cloud’s contact center services, either inside third-party systems or as browser extensions for use with any web app. With Genesys Cloud Embeddable Framework, you can develop your own integration to Genesys Cloud. These integrations support various interaction types and functionality such as click-to-dial, screen pop, call forwarding, and scripts. 

Third-party systems

Use Genesys Cloud with third-party systems, such as Salesforce, Microsoft Teams, or Zendesk.

Browser extensions

Use Genesys Cloud with one of our Genesys Cloud browser extensions.

Genesys Cloud Embeddable Framework

If you want to integrate Genesys Cloud with other systems and tools, develop an integration using the exposed actions and methods. Then deploy the integration either to your Genesys Cloud organization for private use or to the AppFoundry for public use.