Genesys Cloud for Zendesk content list

This article lists all relevant content for Genesys Cloud for Zendesk.

General

Integration

Overview

Get started

Advanced setup

Client interface

Call controls and basic interaction tasks

CRM functionality

Click-to-dial
- Click-to-dial
Interaction logs
- Interaction logs
- View and edit interaction logs

Client-configurable functionality

Call forwarding
Notifications
- Configure notifications
Queue activation
- Queue activation
- Change your queue participation

Call history and user inbox notifications

Call history
- Access call history
Evaluations
- Access evaluations
Shift trade and time off requests
- Access schedule notifications
Voicemail
- Access personal voicemail

Visual engagement

Co-browse
- Use co-browse
Screen share
- Use screen share

Troubleshoot

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.