About Genesys Cloud for Zendesk
The Genesys Cloud for Zendesk integration is a version of Genesys Cloud’s contact center services inside Zendesk.
With the Genesys Cloud for Zendesk integration, there is nothing to install on each user’s computer and nothing to maintain or back up on your servers.
Get started (administrators)
First review the requirements. Then install the integration and configure various settings.
Administrators can configure the integration to use more advanced features.
Get started (agents)
After the integration is installed, log in and begin to use the client.
From the client, you can access the menu and change your status and phone. The menu allows you to perform common tasks quickly, such as working with active interactions, making calls, or changing settings.
Call controls and basic interaction tasks
Learn about the call controls in the client and how to perform basic tasks on interactions.
Review CRM functionality that impacts how you work.
Learn what functionality and features you can control or configure in the client.
Call history and user inbox notifications
Quickly view your call history and notifications about various items from the User Inbox in the client. The notifications alert you to tasks and information that require your attention in Genesys Cloud.
Improve customer interactions with visual engagement tools that allow you to view customers’ computer screens or interact with their web browsers.
Supported interaction types
Genesys Cloud for Zendesk currently supports call, callback, outbound dialing, chat, email, message, and ACD voicemail interactions. For fuller functionality, run Genesys Cloud alongside the client.
For any problems with Genesys Cloud for Zendesk, browse troubleshooting information about individual issues. Before working with Customer Care, enable server-side logging.