Genesys Cloud - Platform category

List of the Genesys Cloud release notes that include Platform updates.
August 14, 2019

Communicate

  • Genesys Cloud audio management improvement

Platform

  • AppFoundry free trial offers for premium applications
  • Bring Your Own Technology billing rates

Deprecations

  • Classic Agents Performance views deprecation removal
  • Social channel management deprecation postponement

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July 31, 2019

Collaborate

  • Import people enhancements

Contact center

  • Introducing web chat flows in Architect
  • Font change for Korean and Japanese language .pdf and .xls reports

Platform

  • Release Notes in Genesys Cloud Admin UI
  • Genesys Cloud Community Q&A show

Deprecations

  • LinkedIn profile import deprecation and removal

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May 29, 2019

Platform

  • Introducing Genesys Cloud SCIM
  • Guest and agent chat APIs

Contact center

  • Google Cloud third-party TTS engine integration
  • Export data from IVR flow views
  • Web chat deployment and documentation changes

Deprecations

  • Internet Explorer 11 support for Genesys Cloud web app deprecation

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March 13, 2019

Platform

  • Access control for all regions
  • Assign roles to a group

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February 20, 2019

Platform

  • Introducing access control for select regions

Communicate

  • Genesys Cloud Voice in Germany

Contact center

  • Message delivery status notifications

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February 6, 2019

Platform

  • Authenticate with single sign-on only
  • Developer Center usability enhancements

Communicate

  • Genesys Cloud audio management improvements
  • Support for basic call controls on commonly used headsets
  • Genesys Cloud Edge bandwidth calculator enhancements

Contact center

  • Queues activity views improvements

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December 19, 2018

Platform

  • Restrict Genesys Cloud embedding security enhancement

Contact center

  • Dynamically referenced queues in Architect
  • DNIS-based analytics views
  • Export data from DNIS performance views

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October 31, 2018

Platform

  • Developer forum announcements

Communicate

  • BYOC Cloud trunk support for TGRP and DNIS
  • PBX passthrough for BYOC Cloud trunks

Contact center

  • New metrics for agent and queue performance views
  • Additional handle time metrics in the Analytics API
  • New outbound call metrics in the Analytics API

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September 26, 2018

Platform

  • Unified search across Genesys Cloud sites

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August 29, 2018

Platform

  • Turn off file uploading in chats

Contact center

  • Skill configuration for third party emails in Architect
  • Script display enhancement

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August 22, 2018

Platform

  • Introducing Features coming soon

Contact center

  • Advanced workforce management short-term forecasting techniques
  • Granular permission set in Architect
  • Access Architect from the Routing menu
  • Wrap-up Notes column in Interactions view and Agents Interactions Detail view
  • Danish language support

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August 15, 2018

Platform

  • GDPR compliance update

Contact center

  • Architect flow authoring enhancements

Integrations

  • Genesys Cloud for Firefox extension

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August 8, 2018

Platform

  • User Status Aggregate query filter limits

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August 1, 2018

Platform

  • Genesys Cloud Embeddable Framework API

Contact center

  • Japanese TTS and ASR language support
  • Language string variable name in Architect
  • View past reports in report history

Integrations

  • Introducing the Amazon Lex integration
  • Genesys Cloud for Chrome extension

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July 18, 2018

Platform

  • Improved customer onboarding

Contact center

  • Assign skills without the Master Admin role
  • Web chat appearance enhancement
  • Improved XLS formatting for reports

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June 27, 2018

Platform

  • WebRTC Softphone SDK

Communicate

  • Media metrics and diagnostic recording enhancements

Contact center

  • Increased agent limit in workforce management units
  • Workforce management shrinkage percentage intervals
  • Status duration in the workforce management real-time adherence view
  • Workforce management intraday monitoring enhancements
  • Workforce management schedule editor enhancements
  • Save filter and column settings in performance views
  • Link external contacts to external sites
  • Finnish language support

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June 20, 2018

Platform

  • Client App SDK

Contact center

  • Products, roles, and permissions list enhancement

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June 6, 2018

Platform

  • Group support for authorized organizations
  • Introducing the Genesys Cloud Product Ideas Lab

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May 23, 2018

Platform

  • GDPR compliance

Contact center

  • Full view export for Queue Performance views
  • Abandon metrics insights
  • Automatic email reply configuration in Architect

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May 2, 2018

Platform

  • EU (Frankfurt) region

Communicate

  • Override calling name trunk setting

Contact center

  • Queues performance view enhancements
  • Analytics API metrics

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April 11, 2018

Platform

  • Windows and Mac desktop app release notes

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March 14, 2018

Platform

  • AppFoundry support for PureConnect and PureEngage apps

Integrations

  • SMS interaction support in Genesys Cloud for Salesforce
  • SMS interaction support in Genesys Cloud for Chrome
  • SMS interaction support in Genesys Cloud for Zendesk

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February 14, 2018

Platform

  • Introducing the AppFoundry

Communicate

  • Genesys Cloud Voice in the United Kingdom

Contact center

  • Easier media type filtering in Interaction Details report spreadsheets

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January 17, 2018

Platform

  • Genesys response to Meltdown and Spectre vulnerability

Contact center

  • Import and export scripts between organizations
  • Swedish and Danish IVR prompt support in Architect

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December 13, 2017

Platform

  • Sample of enhanced Genesys Cloud invoice

Communicate

  • Persistent connection for WebRTC phones

Contact center

  • Queues performance summary row
  • Configure failed transfer audio within transfer actions

Integrations

  • Credential types and authentication flows for web services data actions integration

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