Platform
May 29, 2019
Platform
- Introducing PureCloud SCIM
- Guest and agent chat APIs
Contact center
- Google Cloud third-party TTS engine integration
- Export data from IVR flow views
- Web chat deployment and documentation changes
Deprecations
- Internet Explorer 11 support for PureCloud web app deprecation
March 13, 2019
Platform
- Access control for all regions
- Assign roles to a group
February 20, 2019
Platform
- Introducing access control for select regions
Communicate
- PureCloud Voice in Germany
Contact center
- Message delivery status notifications
February 6, 2019
Platform
- Authenticate with single sign-on only
- Developer Center usability enhancements
Communicate
- PureCloud audio management improvements
- Support for basic call controls on commonly used headsets
- PureCloud Edge bandwidth calculator enhancements
Contact center
- Queues activity views improvements
December 19, 2018
Platform
- Restrict PureCloud embedding security enhancement
Contact center
- Dynamically referenced queues in Architect
- DNIS-based analytics views
- Export data from DNIS performance views
October 31, 2018
Platform
- Developer forum announcements
Communicate
- BYOC Cloud trunk support for TGRP and DNIS
- PBX passthrough for BYOC Cloud trunks
Contact center
- New metrics for agent and queue performance views
- Additional handle time metrics in the Analytics API
- New outbound call metrics in the Analytics API
September 26, 2018
Platform
- Unified search across PureCloud sites
August 29, 2018
Platform
- Turn off file uploading in chats
Contact center
- Skill configuration for third party emails in Architect
- Script display enhancement
August 22, 2018
Platform
- Introducing Features coming soon
Contact center
- Advanced workforce management short-term forecasting techniques
- Granular permission set in Architect
- Access Architect from the Routing menu
- Wrap-up Notes column in Interactions view and Agents Interactions Detail view
- Danish language support
August 15, 2018
Platform
- GDPR compliance update
Contact center
- Architect flow authoring enhancements
Integrations
- PureCloud for Firefox extension
August 8, 2018
Platform
- User Status Aggregate query filter limits
August 1, 2018
Platform
- PureCloud Embeddable Framework API
Contact center
- Japanese TTS and ASR language support
- Language string variable name in Architect
- View past reports in report history
Integrations
- Introducing the Amazon Lex integration
- PureCloud for Chrome extension
July 18, 2018
Platform
- Improved customer onboarding
Contact center
- Assign skills without the Master Admin role
- Web chat appearance enhancement
- Improved XLS formatting for reports
June 27, 2018
Platform
- WebRTC Softphone SDK
Communicate
- Media metrics and diagnostic recording enhancements
Contact center
- Increased agent limit in workforce management units
- Workforce management shrinkage percentage intervals
- Status duration in the workforce management real-time adherence view
- Workforce management intraday monitoring enhancements
- Workforce management schedule editor enhancements
- Save filter and column settings in performance views
- Link external contacts to external sites
- Finnish language support
June 20, 2018
Platform
- Client App SDK
Contact center
- Products, roles, and permissions list enhancement
June 6, 2018
Platform
- Group support for authorized organizations
- Introducing the PureCloud Product Ideas Lab
May 23, 2018
Platform
- GDPR compliance
Contact center
- Full view export for Queue Performance views
- Abandon metrics insights
- Automatic email reply configuration in Architect
May 2, 2018
Platform
- EU (Frankfurt) region
Communicate
- Override calling name trunk setting
Contact center
- Queues performance view enhancements
- Analytics API metrics
April 11, 2018
Platform
- Windows and Mac desktop app release notes
March 14, 2018
Platform
- AppFoundry support for PureConnect and PureEngage apps
Integrations
- SMS interaction support in PureCloud for Salesforce
- SMS interaction support in PureCloud for Chrome
- SMS interaction support in PureCloud for Zendesk
February 14, 2018
Platform
- Introducing the AppFoundry
Communicate
- PureCloud Voice in the United Kingdom
Contact center
- Easier media type filtering in Interaction Details report spreadsheets
January 17, 2018
Platform
- Genesys response to Meltdown and Spectre vulnerability
Contact center
- Import and export scripts between organizations
- Swedish and Danish IVR prompt support in Architect
December 13, 2017
Platform
- Sample of enhanced PureCloud invoice
Communicate
- Persistent connection for WebRTC phones
Contact center
- Queues performance summary row
- Configure failed transfer audio within transfer actions
Integrations
- Credential types and authentication flows for web services data actions integration
November 15, 2017
Platform
- PureCloud invoice enhancements
Contact center
- Alert notifications deleted after 30 days
Integrations
- Zendesk data actions integration
October 18, 2017
Platform
- Free seating organization setting
Communicate
- USB-based Edge pairing
- Support for China-specific encryption certificates in Edge pairing process
Contact center
- Enhanced user selection in report editor
- Interactions view enhancements
Integrations
- PureCloud data actions integration