Introducing the AppFoundry
The AppFoundry is a marketplace for applications and integrations from Genesys, our technical partners, and our user community. For more information, see About the AppFoundry.
Genesys Cloud Voice in the United Kingdom
Genesys Cloud Voice, the 100% cloud-based solution using Genesys Telecom for phone service, is now available in the United Kingdom. Services are provided out of the AWS EU (Ireland) region. For more information, see About Genesys Cloud Voice.
Easier media type filtering in Interaction Details report spreadsheets
Contact center supervisors can now filter by media type in the Interaction Details report XLS and XLXS exports. The type column is now a string instead of an image.