Deprecations


April 8, 2020

Contact center

  • Introducing Architect workflows and Architect flow actions for Predictive Engagement
  • Salesforce lead creation and campaign association with Predictive Engagement
  • Add digital channels to subscriptions
  • Reset an agent’s routing score after presence changes
  • Scheduled Callbacks view permissions change

Deprecations

  • ACD routing permissions change
[View details]

April 1, 2020

Contact center

  • Log an agent out of PureCloud from agent views
  • Disassociate an agent from a station
  • Web chat widget support for accessibility
  • Use * and # as terminating characters in Architect call flows
  • New fonts and font sizes in ACD email

Platform

  • Disable Collaborate chat
  • Premium application purchase enhancements

Deprecations

  • TLS 1.0 protocol deprecation removal
  • ACD routing permissions change postponement
[View details]

March 25, 2020

Contact center

  • Amazon Lex integration in Asia Pacific (Sydney) AWS region

Platform

  • Go SDK

Deprecations

  • ACD routing permissions change postponement
  • WFM forecasting After Call Work and Average Talk Time deprecation postponement
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March 11, 2020

Deprecations

  • Long polling for PureCloud clients and network configurations deprecation postponement
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March 4, 2020

Contact center

  • Performance dashboards improvements
  • Performance dashboards public option
  • Filter for users by group in agents summary views
  • Export view selected columns and order
  • Configure utilization settings per agent or by organization

Deprecations

  • Contact center view in Performance menu deprecation
[View details]

February 19, 2020

Contact center

  • Short code support for SMS messages

Platform

  • New monitoring metric in Analytics API

Deprecations

  • ACD routing permissions change
  • WFM forecasting After Call Work and Average Talk Time deprecation
  • TLS 1.0 protocol for data actions deprecation
  • iOS Supervisor chat deprecation removal
[View details]

January 8, 2020

Contact center

  • Answering machine beep detection improvements for call analysis

Deprecations

  • Classic Queues views deprecation removal
[View details]

December 18, 2019

Contact center

  • Altocloud webhooks
  • Export view group data metrics enhancement
  • Improved evaluation scoring results

Platform

  • OAuth scopes for applications
  • Agent Details enhancement in Analytics API

Deprecations

  • iOS Supervisor chat deprecation
  • WebRTC signaling deprecation update
[View details]

December 11, 2019

Contact center

  • Altocloud content offers
  • Email message threads

Deprecations

  • Bridge integrations deprecation postponement
[View details]

December 4, 2019

Deprecations

  • Internet Explorer 11 support for web app and Architect deprecation removal
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November 20, 2019

Contact center

  • Speechmorphing third-party TTS engine integration

Deprecations

  • WebRTC signaling deprecation
[View details]

October 16, 2019

Platform

  • CCPA compliance

Deprecations

  • Altocloud smart tags deprecation removal
[View details]

September 25, 2019

Contact center

  • IVR Flows Destinations view
  • Queues Activity view improvements
  • Queues Performance menu access update

Deprecations

  • Classic Queues views deprecation
[View details]

August 28, 2019

Contact center

  • Dynamically referenced queue ID in Architect

Deprecations

  • Social channel management deprecation removal
[View details]

August 14, 2019

Communicate

  • PureCloud audio management improvement

Platform

  • AppFoundry free trial offers for premium applications
  • Bring Your Own Technology billing rates

Deprecations

  • Classic Agents Performance views deprecation removal
  • Social channel management deprecation postponement
[View details]

July 31, 2019

Collaborate

  • Import people enhancements

Contact center

  • Introducing web chat flows in Architect
  • Font change for Korean and Japanese language .pdf and .xls reports

Platform

  • Release Notes in PureCloud Admin UI
  • PureCloud Community Q&A show

Deprecations

  • LinkedIn profile import deprecation and removal
[View details]

July 10, 2019

Contact center

  • New web chat widget
  • Agent evaluation notifications in the inbox

Deprecations

  • Social channel management deprecation postponement
[View details]

June 12, 2019

Deprecations

  • Internet Explorer 11 support for PureCloud web app deprecation postponement
[View details]

May 29, 2019

Platform

  • Introducing PureCloud SCIM
  • Guest and agent chat APIs

Contact center

  • Google Cloud third-party TTS engine integration
  • Export data from IVR flow views
  • Web chat deployment and documentation changes

Deprecations

  • Internet Explorer 11 support for PureCloud web app deprecation
[View details]

May 22, 2019

Contact center

  • IVR flow performance views
  • IVR flow metrics in Analytics API
  • Architect flow outcome functionality
  • Architect menu move
  • Workforce management short-term forecasting enhancement

Deprecations

  • Classic agents performance views deprecation
  • Agent dashboard deprecation
  • Outbound campaign: Detailed attempt history report deprecation
[View details]

May 15, 2019

Deprecations

  • Auditing features in Documents deprecation
[View details]

April 3, 2019

Communicate

  • Release Link Transfer operation for external trunks

Contact center

  • Conversation detail records enhancement in Analytics API

Deprecations

  • Social channel management deprecation
[View details]

March 6, 2019

Communicate

  • TCP transport protocol for BYOC Cloud trunks

Contact center

  • Performance Dashboards
  • Queue query enhancement in Analytics API
  • Configure multiple ACD messaging integrations per channel
  • Change the default country code for phone numbers
  • Improved fax support for external contacts

Deprecations

  • PureCloud Bridge integrations deprecation FAQs
[View details]

February 27, 2019

Contact center

  • Workforce management intraday rescheduling
  • Additional filters and metrics in interactions views

Deprecations

  • Deprecation announcements
  • TURN port range deprecation
[View details]