February 12, 2020

Contact center

  • Agentless SMS notifications
  • SMS number purchase for countries that require supporting documentation
  • Exclude IP addresses in Predictive Engagement web tracking
  • New wrap-up code columns in agent interactions views
  • Interactions views improvement
  • Export view custom participant attributes
  • Export view data locale setting

Integrations

  • Azure Active Directory for PureCloud SCIM
  • Generic single sign-on provider
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February 5, 2020

Communicate

  • New Genesys and Polycom supported phones and firmware

Contact center

  • Data tables enhancements

Integrations

  • AWS S3 recording bulk actions integration
  • OneLogin for PureCloud SCIM

Platform

  • Bulk export recordings in Recordings API
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January 29, 2020

Contact center

  • Altocloud predictive engagement event pricing
  • PureCloud views usability enhancements
  • Group voicemail flow outcome statistics in Flows Performance Summary view
  • Bulk activate multiple agents for a queue in Queues Agents Detail view
  • Export view data time value improvement
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January 22, 2020

Contact center

  • Blind transfer for voice interactions enhancement

Integrations

  • Google Dialogflow voice integration for inbound call, in-queue, and outbound flows
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January 15, 2020

Contact center

  • Altocloud tracking in Single Page Applications
  • Wallboard accounts to view Performance dashboards
  • PureCloud Voice support for outbound dialing modes in EMEA
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January 8, 2020

Contact center

  • Answering machine beep detection improvements for call analysis

Deprecations

  • Classic Queues views deprecation removal
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January 1, 2020

Platform

  • Access audit events in Audits API
  • Changed default alternate time dimension for evaluation aggregate queries
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December 18, 2019

Contact center

  • Altocloud webhooks
  • Export view group data metrics enhancement
  • Improved evaluation scoring results

Platform

  • OAuth scopes for applications
  • Agent Details enhancement in Analytics API

Deprecations

  • iOS Supervisor chat deprecation
  • WebRTC signaling deprecation update
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December 11, 2019

Contact center

  • Altocloud content offers
  • Email message threads

Deprecations

  • Bridge integrations deprecation postponement
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December 4, 2019

Deprecations

  • Internet Explorer 11 support for web app and Architect deprecation removal
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November 27, 2019

Contact center

  • View export data in Flow Destinations view
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November 20, 2019

Contact center

  • Speechmorphing third-party TTS engine integration

Deprecations

  • WebRTC signaling deprecation
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November 13, 2019

Contact center

  • Service level calculation enhancement
  • Apply Altocloud action maps to webpages
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November 6, 2019

Contact center

  • Chat flow and chatbot support for web chat widget and Altocloud
  • Allowed domains for web chat
  • Dynamically reference groups in Architect
  • Dynamically reference user by email in Architect
  • Export time value format option
  • Add or copy activities to agent schedules
  • Email inline images
  • Email forwarding

Integrations

  • IP addresses for outbound data action traffic
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