February 12, 2020
Contact center
- Agentless SMS notifications
- SMS number purchase for countries that require supporting documentation
- Exclude IP addresses in Predictive Engagement web tracking
- New wrap-up code columns in agent interactions views
- Interactions views improvement
- Export view custom participant attributes
- Export view data locale setting
Integrations
- Azure Active Directory for PureCloud SCIM
- Generic single sign-on provider
February 5, 2020
Communicate
- New Genesys and Polycom supported phones and firmware
Contact center
- Data tables enhancements
Integrations
- AWS S3 recording bulk actions integration
- OneLogin for PureCloud SCIM
Platform
- Bulk export recordings in Recordings API
January 29, 2020
Contact center
- Altocloud predictive engagement event pricing
- PureCloud views usability enhancements
- Group voicemail flow outcome statistics in Flows Performance Summary view
- Bulk activate multiple agents for a queue in Queues Agents Detail view
- Export view data time value improvement
January 22, 2020
Contact center
- Blind transfer for voice interactions enhancement
Integrations
- Google Dialogflow voice integration for inbound call, in-queue, and outbound flows
January 15, 2020
Contact center
- Altocloud tracking in Single Page Applications
- Wallboard accounts to view Performance dashboards
- PureCloud Voice support for outbound dialing modes in EMEA
January 8, 2020
Contact center
- Answering machine beep detection improvements for call analysis
Deprecations
- Classic Queues views deprecation removal
January 1, 2020
Platform
- Access audit events in Audits API
- Changed default alternate time dimension for evaluation aggregate queries
December 18, 2019
Contact center
- Altocloud webhooks
- Export view group data metrics enhancement
- Improved evaluation scoring results
Platform
- OAuth scopes for applications
- Agent Details enhancement in Analytics API
Deprecations
- iOS Supervisor chat deprecation
- WebRTC signaling deprecation update
December 11, 2019
Contact center
- Altocloud content offers
- Email message threads
Deprecations
- Bridge integrations deprecation postponement
December 4, 2019
Deprecations
- Internet Explorer 11 support for web app and Architect deprecation removal
November 20, 2019
Contact center
- Speechmorphing third-party TTS engine integration
Deprecations
- WebRTC signaling deprecation
November 13, 2019
Contact center
- Service level calculation enhancement
- Apply Altocloud action maps to webpages
November 6, 2019
Contact center
- Chat flow and chatbot support for web chat widget and Altocloud
- Allowed domains for web chat
- Dynamically reference groups in Architect
- Dynamically reference user by email in Architect
- Export time value format option
- Add or copy activities to agent schedules
- Email inline images
- Email forwarding
Integrations
- IP addresses for outbound data action traffic