Genesys Cloud - June 6, 2018

Platform

Group support for authorized organizations

Administrators can now authorize groups to work in other organizations. This feature helps organizations streamline their technical support process. For more information, see About authorized organizations and Authorize users to work in your organization.

Introducing the Genesys Cloud Product Ideas Lab

Genesys Cloud partners and customers can now submit, comment, and vote on product feature ideas in the Product Ideas Lab. Genesys evaluates all submitted ideas and considers them for future implementation. Genesys Cloud partners and customers can access the Genesys Cloud Product Ideas Lab from the Genesys Knowledge Network. Log in to the Genesys Knowledge Network, click It looks like you own Genesys Cloud. Under Product Ideas Lab, click Create an idea.