June 6, 2018


Platform

Group support for authorized organizations

Administrators can now authorize groups to work in other organizations. This feature helps organizations streamline their technical support process. For more information, see About authorized organizations and Authorize users to work in your organization.

Introducing the PureCloud Product Ideas Lab

PureCloud partners and customers can now submit, comment, and vote on product feature ideas in the Product Ideas Lab. Genesys evaluates all submitted ideas and considers them for future implementation. PureCloud partners and customers can access the PureCloud Product Ideas Lab from the Genesys Knowledge Network. Log in to the Genesys Knowledge Network, click It looks like you own PureCloud. Under Product Ideas Lab, click Create an idea.