Platform

Introducing access control for select regions

The new access control feature introduces divisions, used to categorize objects such as users, queues, flows, management units, campaigns, contact lists, and do not call lists in an organization. Divisions allow administrators to apply more granular permissions to a set of objects, giving them greater control over which users have access to view, edit, create, and delete specific objects. Access control also allows the application of granular permission to users who have visibility to transactional objects such as interactions, recordings, presence history, and audit data. This feature requires Edge and Media Tier version 1.0.0.7828 or later and will be available region by region. For more information, including region availability, see Key concepts of access control and About access control.

Communicate

Genesys Cloud Voice in Germany

Genesys Cloud Voice, the 100% cloud-based solution using Genesys Telecom for phone service, is now available in Germany. Services are provided out of the AWS EU (Frankfurt) region. For more information, see About Genesys Cloud Voice. 

Contact center

Message delivery status notifications

Agents working with messaging interactions now receive confirmation of a successful message delivery and a warning when a message delivery fails. For more information, see Accept and respond to a message interaction.