Collaborate

July 14, 2021

Collaborate

Video chat enhancements

Contact center

Introducing open messaging
Gamification leaderboard scope and reporting intervals customization
Enhanced agent workforce management schedule views in Genesys Tempo mobile application

Integrations

Introducing the Zoom Meetings integration
Salesforce Omni-Channel chat routing in Genesys Cloud

Deprecations

Collaborate call functionality on mobile devices deprecation
Journey JavaScript SDK specific mappable customer traits deprecation postponement

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July 31, 2019

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Import people enhancements

Contact center

Introducing web chat flows in Architect
Font change for Korean and Japanese language .pdf and .xls reports

Platform

Release Notes in Genesys Cloud Admin UI
Genesys Cloud Community Q&A show

Deprecations

LinkedIn profile import deprecation and removal

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December 5, 2018

Collaborate

Mobile badge notifications

Communicate

Improved WebRTC connection times with Trickle ICE

Contact center

New transfer metrics in the Analytics API
Historical adherence in the schedule editor

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August 2, 2017

Collaborate

License assignment enhancement

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July 26, 2017

Platform

APIs for schedule management and IVR configuration
New invoice system

Collaborate

Hunt groups

Contact center

Historical schedule adherence
Keep campaign running option

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June 7, 2017

Collaborate

Secure relationships with authorized organizations

Contact center

Customer typing indicator in chat interactions
Evaluation form question branching
Disable unattended reports

Integrations

Voci V-Spark transcription and speech analytics integration

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April 12, 2017

Platform

APIs for Architect features

Collaborate

Select download location in Windows desktop app

Communicate

Custom dashboard to monitor real-time telephony performance
Track Edge operational states

Contact center

French language support in Architect
Recording download permission
Web-based phone settings in Interactions panel

Integrations

SSO support for Google G Suite

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April 5, 2017

Platform

AWS Direct Connect support

Collaborate

Voicemail access directly from email notifications
Out of Office status date range

Communicate

Edge and Media Tier release notes

Contact center

Intraday monitoring view

Integrations

Email interactions support for Genesys Cloud for Salesforce
Email interactions support for Genesys Cloud for Zendesk
Email interactions support for Genesys Cloud for Chrome

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March 22, 2017

Platform

HIPAA and PCI compliance status in organization settings
Chat attachment support for HIPAA-compliant organizations

Collaborate

Simplified user management

Integrations

SSO support for Ping Identity

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February 8, 2017

Collaborate

Loading of chat history

Contact center

Outbound email on behalf of a queue

Integrations

Genesys Cloud for CIC co-browse feature

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January 4, 2017

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Language selection in browser and desktop apps

Contact center

Thai language support in Architect

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October 26, 2016

Collaborate

Personal group favorites

Communicate

Ability to rename inbox recordings

Contact center

Dialpad for agent interactions

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October 19, 2016

Collaborate

Chat search command

Communicate

Dialpad DTMF support

Contact center

Queue Activity detail view filters

Integrations

SSO support for Microsoft Azure Active Directory Premium edition

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September 21, 2016

Collaborate

Additional search features in Documents
Group sharing of documents
Workspace descriptions in Documents

Communicate

FENT remote deployment model

Contact center

Custom date range for reports

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August 12, 2016

Collaborate

Updated user profile layout
New location for group chat notification

Integrations

Outbound dialing and script support in Genesys Cloud for Salesforce
Outbound dialing and script support in Genesys Cloud for Zendesk

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June 29, 2016

Collaborate

Improvements to Documents dashboard

Communicate

Support for Polycom VVX 101 and 201 phones

Contact center

Utilization option for non-ACD calls
Change to the way that Genesys Cloud ACD assigns agents to interactions

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June 1, 2016

Collaborate

New user statuses
Increased chat room participant limits

Contact center

Configurable alerts for interaction statistics

Integrations

Genesys Cloud for Salesforce Console API logout event

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May 25, 2016

Collaborate

Thumbnail image support for additional document types

Communicate

Model-specific metabases for Polycom and AudioCodes phones

Contact center

Brazilian-Portuguese language support
Chat and email metrics added to queue reports

Integrations

Verint WFM historical and Verint WFM RTA

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May 11, 2016

Platform

Enhanced professional support assistance

Colloborate

Video troubleshooting

Contact center

Architect flow printing
German language support

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April 20, 2016

Collaborate

Geolocation

Contact center

Bulk add queue members based on groups, roles, location, and manager

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March 30, 2016

Collaborate

Delete files from chat
Add custom and structured attributes to documents

Contact center

Transfer to voicemail added to Architect
Load-based schedule generation
Short-term forecasting
Campaign rules for outbound dialing

Integrations

Genesys Cloud for Salesforce enhancements
Genesys Cloud for Zendesk enhancements

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March 2, 2016

Platform

New support workflow for Genesys Cloud Pro+ organizations

Collaborate

New UI for profile setup
Ability to open video chats in pop-out window

Contact center and Communicate

Group ring
Ability to copy interactions through the Agent UI

Integrations

Single Sign On support for Okta
Single Sign On support for SFDC
Improvements to Genesys Cloud for Salesforce
Salesforce Data Dip Connector is now available in East Asia (Japan) region
Oracle Cloud Service Data Dip Connector is now available in East Asia (Japan) region
Web Services Data Dip Connector is now available in East Asia (Japan) region
Zendesk Data Dip Connector is now available in East Asia (Japan) region

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