Genesys Cloud Archive - October 2025
List of the Genesys Cloud release notes published in October 2025.
October 27, 2025
Employee productivity
- Streamlined navigation and information architecture update
Data, analytics, and reporting
- Analytics Conversation Detail Jobs API extended conversation data retrieval
Open platform
- Greater outbound performance and platform enhancements for BYOC Cloud
Workforce engagement
- Workforce management override for time-off plan dates
October 20, 2025
Employee productivity
- Streamlined navigation and information architecture update
- Improved scripting accessibility tools
Customer engagement
- Use the same email domain across multiple Genesys Cloud orgs
Data, analytics, and reporting
- Analyze segment and web outcome events in Journey Management
Open platform
- Unified Experience from Genesys and ServiceNow integration outbound calls on behalf of a queue
- Map participant data from Genesys Cloud to ServiceNow interaction fields
Self service and automation
- Preview guides for virtual agents in AI Studio
- Configure virtual agents to generate answers from multiple sources
Workforce engagement
- Workforce management block scheduling
- Adherence and activity code mapping enhancements
October 13, 2025
Employee productivity
- Streamlined navigation and information architecture update
- Architect workflows triggered from Outlook Calendar events
Self service and automation
- List type string attribute in rule-based decisions
Deprecations
- Deprecation: BYOC Premises—Customer VM Solution
- Deprecation: Windows 10 OS support for the Genesys Cloud Background Assistant (GCBA)
- Deprecation: Windows 10 OS support for the desktop app
October 6, 2025
Employee productivity
- Streamlined navigation and information architecture update
Workforce engagement
- Team schedule view for agents
Deprecations
- Deprecation: Genesys Cloud SSO certificate expiry
