Genesys Cloud Archive - October 2025

List of the Genesys Cloud release notes published in October 2025.

Employee productivity

Streamlined navigation and information architecture update

Workforce engagement

Team schedule view for agents

Deprecations

Deprecation: Genesys Cloud SSO certificate expiry

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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