March 14, 2018


Platform

AppFoundry support for PureConnect and PureEngage apps

The AppFoundry now includes applications and integrations for PureConnect and PureEngage, in addition to PureCloud. For more information, see About the AppFoundry.

Integrations

SMS interaction support in PureCloud for Salesforce

PureCloud for Salesforce now supports ACD routing of SMS interactions. For more information, see About messages in the PureCloud embedded clients. 

SMS interaction support in PureCloud for Chrome

PureCloud for Chrome now supports ACD routing of SMS interactions. For more information, see About messages in the PureCloud embedded clients.

SMS interaction support in PureCloud for Zendesk

PureCloud for Zendesk now supports ACD routing of SMS interactions. For more information, see About messages in the PureCloud embedded clients.