Genesys Cloud - June 20, 2018


Client App SDK

Javascript developers can now use the Genesys Cloud Client App SDK to deepen the integration of embedded Client Apps in the Genesys Cloud web or desktop client. Use the SDK to programmatically pop toast messages, track app life cycle, set attention counts, and more. Apps can appear in the sidebar or in a full frame layout. For more information, see Client Apps in the Developer Center.

Contact center

Products, roles, and permissions list enhancement

The Resource Center permissions article now includes an All permissions tab that lists the names and descriptions of all Genesys Cloud permission settings. The new tab helps users determine which permission should be assigned to a role in order to perform a particular task. For more information, see Products, roles, and permissions list.